December 2, 2020 – This recall involves the Schneider Electric Surgelogic™ NQ SurgeLoc™ Surge Protection Device. The 3-wire and 4-wire devices are primarily installed in commercial/industrial applications and may include some residential applications. They are black rectangular-shaped devices with a green plastic rimmed meter and a white label with "Square D by Schneider Electric", with the date code and the catalogue number on the front. The recalled devices were manufactured from January 1, 2013 (date code 13011) through August 24, 2020 (date code 20352). The date codes are in the YYWWD format (example: 20452 = year 2020, week 45, day 2 Monday; the day is optional). The date code is located on the front of the device.
|Voltage||Surge Current Rating||NQ Panelboard Units – surge catalogue number|
120/240 V, 1 Phase,
3-wire + ground
208Y/120 V, 3-Phase,
4-wire + ground
240Y/120 V, 3-Phase,
4-wire + ground
Hazard Identified: The Surgeloc Surge Protection Device can experience an arc event, which can result in a fire hazard. As of November 19 2020, the company has received no reports of incidents or injuries in Canada.
Number Sold: The company reported that 6154 units of the affected product were sold in Canada.
Time Period Sold: The affected products were sold from January 2013 to August 2020.
Place of Origin: Manufactured in Mexico
What You Should Do: Consumers should immediately stop using the recalled surge protection devices and contact Schneider Electric for instructions on receiving a free equivalent replacement surge protector.
Consumers can call Schneider Electric at 800-577-7353 from 8 a.m. to 5 p.m. ET Monday through Friday. Specific instructions on the replacement process can be found at the following website: https://www.se.com/us/en/work/products/local/safety-notices/2020/surgeloc/.
Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.
Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.
This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.
Click HERE to view Health Canada Product Safety Alert.