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    Surgelogic™ NQ SurgeLoc™ Surge Protection Device Recalled Due to Fire Hazard

  • Dec 03, 2020

    December 2, 2020 – This recall involves the Schneider Electric Surgelogic™ NQ SurgeLoc™ Surge Protection Device. The 3-wire and 4-wire devices are primarily installed in commercial/industrial applications and may include some residential applications. They are black rectangular-shaped devices with a green plastic rimmed meter and a white label with "Square D by Schneider Electric", with the date code and the catalogue number on the front. The recalled devices were manufactured from January 1, 2013 (date code 13011) through August 24, 2020 (date code 20352). The date codes are in the YYWWD format (example: 20452 = year 2020, week 45, day 2 Monday; the day is optional). The date code is located on the front of the device.


    Catalogue numbers included in the recall include the following:
    Voltage Surge Current Rating NQ Panelboard Units – surge catalogue number

    120/240 V, 1 Phase,

    3-wire + ground

    80 kA SSP01BIA08PBQ1
    100 kA SSP01BIA10PBQ1
    120 kA SSP01BIA12PBQ1
    160 kA SSP01BIA16PBQ1
    200 kA SSP01BIA20PBQ1
    240kA SSP01BIA24PBQ1

    208Y/120 V, 3-Phase,

    4-wire + ground


    80 kA SSP02BIA08PBQ1
    100 kA SSP02BIA10PBQ1
    120 kA SSP02BIA12PBQ1
    160 kA SSP02BIA16PBQ1
    200 kA SSP03BIA20PBQ1
    240kA SSP03BIA24PBQ1

    240Y/120 V, 3-Phase,

    4-wire + ground

    High-leg Delta

    80 kA SSP03BIA08PBQ1
    100 kA SSP03BIA10PBQ1
    120 kA SSP03BIA12PBQ1
    160 kA SSP03BIA16PBQ1
    200 kA SSP03BIA20PBQ1
    240kA SSP03BIA24PBQ1


    Hazard Identified: The Surgeloc Surge Protection Device can experience an arc event, which can result in a fire hazard. As of November 19 2020, the company has received no reports of incidents or injuries in Canada.

    Number Sold: The company reported that 6154 units of the affected product were sold in Canada.

    Time Period Sold: The affected products were sold from January 2013 to August 2020.

    Place of Origin: Manufactured in Mexico


    Schneider Electric Canada Inc.
    Schneider Electric Systems USA, Inc. of Foxboro


    What You Should Do: Consumers should immediately stop using the recalled surge protection devices and contact Schneider Electric for instructions on receiving a free equivalent replacement surge protector.

    Consumers can call Schneider Electric at 800-577-7353 from 8 a.m. to 5 p.m. ET Monday through Friday. Specific instructions on the replacement process can be found at the following website:

    Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

    Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

    This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.

    Click HERE to view Health Canada Product Safety Alert.


    August 17, 2021 to August 18, 2021
    September 29, 2021 to September 30, 2021
    November 02, 2021 to November 03, 2021
    May 04, 2022 to May 05, 2022
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