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    eCommerce Services Lead – WESCO Distribution Canada

  • Feb 22, 2017
    Location: 
    Marhkam, Ontario or Pointe-Claire, Quebec
    Company Name: 
    WESCO Distribution Canada LP

     

    WESCO Distribution Canada LP has a job vacancy for an eCommerce Services Lead role. Commercially oriented position in Markham, Ontario or Pointe-Claire, Quebec to drive adoption and increase usage, both internally and externally, of WESCO Canada’s electronic commerce channels and tools which include web, mobile, punchout, hosted catalogs, Electronic Document Interchange (EDI), and storeroom management technology. The position will be responsible for selling and supporting all electronic ordering tools and services to internal and external customers. Responsible to identify customers to pitch technologies to, demonstrate and train both internal and external customers on the eCommerce technologies and trouble shoot common issues.

    Under general supervision, works to influence individuals and businesses to purchase organization products and services online or via electronic technologies. Works with leadership and in business units to identify new and expand current online customer purchasing opportunities. Monitors site access patterns to identify customer habits and use them to the organization's advantage. Conducts research regarding online consumer purchasing trends so that the most effective electronic marketing techniques can be utilized. Seeks out customers to gather feedback of website improvements and enhancement. Participates in solution enhancement projects and provides the voice of the customer to drive needed solutions.

    Primary Responsibilities

    • Promote and convert existing and new customers to an eBusiness solution across business units and platforms.
    • Responsible for leading and collaborating with business unit and platform leaders (at the Regional, District, and Branch level) on eBusiness sales targets and define strategy to achieve these targets.
    • Identify and pursue sales leads and prospective customers through data analysis and internal outreach programs.
    • Engage customers directly (coordinating with their sales rep) and “sell/pitch” our portfolio of digital tools, identify optimal solutions, provide set up support, implementation and training, etc. Develop and maintain relationships with assigned customers and monitor electronic sales growth versus sales plan.
    • Act as the interface point between the eCommerce team, WESCO’s internal business functions, and our external customers to drive efficiencies in the procurement process.
    • Develop metrics and manage tracking of KPIs for various outreach and training programs. Manage and maintain a sales pipeline.
    • Assist with development of training materials and technology collateral.

    Experience

    • Digital/eCommerce or related field.
    • Sales or sales support in distribution or software sales.
    • Excellent ability to create and deliver presentations.
    • Customer Service to customers internally and externally.
    • Experience with training others on technology tools and processes.

    Education

    • Bachelors’ Degree – Business or related field.

    Skills/Requirements

    • Strong analytical capabilities and experience segmenting and targeting customers.
    • Exceptional time management, documentation and organizational skills.
    • Outstanding written and verbal communication skills.
    • Must be willing to travel.
    • Ability to multi-task and reprioritize in a dynamic environment.
    • Strong problem solving, negotiating, influencing, conflict resolution and decision making skills.
    • Demonstrated ability to work harmoniously with a cross-functional team of project managers, designers, content experts, developers, business analysts and others to create a world-class eCommerce experience.
    • Demonstrated ability in working with customers to understand their needs and propose appropriate solutions.
    • Must possess eCommerce, digital, and business acumen.
    • Sales support experience a plus.
    • Bilingual – English and French (proficiency in reading, writing and speaking).

    Technical Experience

    • Employee required to organize and coordinate schedules.
    • Employee required to analyze and interpret complex data.
    • Employee required to problem-solve.
    • Employee required to communicate with the public.

    Visit www.wesco.ca/careers.htm to apply.

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