Recall date: May 11, 2017
Type of communication: Consumer Product Recall
Subcategory: Tools and Electrical Products
Source of recall: Health Canada
Issue: Fire Hazard
Audience: General Public
Identification number: RA-63234
Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Carrier Corporation
Product Description: This recall involves 2, 3, 4 and 5 ton sizes of certain Carrier Greenspeed™ and Bryant Evolution Extreme™ brand name residential variable speed heat pump units. The units are used for cooling and heating of residential homes.
|Model Name||Model Numbers||Serial Numbers|
|Carrier Greenspeed™||25VNA024A0030040||1811E08513 – 2414E17187
2414E17207 - 2414E17208
2414E17214 - 2414E17215
3714E10070 - 3714E10101
|25VNA036A0030040||1811E09201 – 2214E24720
2414E22945 - 2414E22946
2614E25193 - 2614E25196
2614E25199 - 2614E25209
2614E25215 - 2614E25231
2614E25233 - 2614E25239
2614E25241 - 2614E25288
4114E21813 – 4114E21816
4314E15240 – 4314E15242
4314E15244 - 4314E15245
|25VNA048A0030040||1811E10177 – 2314E01173
2314E01176 - 2314E01178
2314E01181 - 2314E01185
2314E01209 - 2314E01212
2314E01214 - 2314E01221
2314E01223 - 2314E01230
2314E01235 - 2314E01242
2314E01247 - 2414E24313
2414E24315 - 2414E24316
2414E24318 - 2414E24321
2414E24348 - 2414E24349
2414E24351 - 2414E24353
2414E24355 - 2414E24368
2414E24370 - 2414E24381
2714E14174 - 2714E14175
|25VNA060A0030040||1811E10865 – 2314E02912
2314E02931 - 2314E02932
2314E02934 - 2314E02935
2414E25877 - 2414E25878
2614E24485 - 2614E24492
2614E24498 - 2614E24519
2714E15210 - 2714E15237
2914E16185 3014E15299 - 3014E15300
|Bryant Evolution Extreme™||280ANV024000EAAA||0412E99277 – 2014E17376|
|280ANV036000EAAA||0412E99278 – 2114E21982
2614E25961 - 2614E25992
|280ANV048000EAAA||0412E99279 – 2314E03648
2614E23031 - 2614E23060
2714E16647 - 2714E16675
|280ANV060000EAAA||0412E99280 – 2314E04425
2314E04427 - 2314E04429
2314E04431 - 2314E04433
2314E04438 - 2314E04440
2614E24199 - 2614E24200
2714E17386 - 2714E17387
The product’s model number and serial number can be found on the unit nameplate (or rating plate) located on the side of the unit's exterior. On the Bryant unit, there is a label on top of the unit that reads "Bryant Evolution System."
The capacitors in the control board may stop working causing the unit to overheat, posing a fire hazard.
As of May 2, 2017, Carrier Corporation has received 3 reports of the heat pumps overheating in Canada, no reports of injuries or fires.In the United States, Carrier Corporation has received 38 reports of the heat pumps overheating, and no reports of injuries or fires.
Approximately 2,000 units of the affected products were sold in Canada and approximately 23,300 units were sold in the United States.
Time period sold:
The recalled products were distributed in Canada between June 2011 and February 2015 and sold in the United States between June 2011 and August 2016.
Place of origin:
Manufactured in the United States.
What you should do:
Consumers should contact Carrier or Bryant for instructions on getting a free replacement fuse board installed by authorized Carrier or Bryant technicians.
For more information, consumers may contact Carrier or Bryant at 1-844-864-8233, from 8:00 a.m to 5:00 p.m. ET, or online on the Carrier or Bryant websites and then click on "Product Safety Recall" for more information.
Consumers may view the release by the US CPSC on the Commission's website.
Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.
Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.
This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.