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    Carrier and Bryant Recall Heat Pumps Due to Fire Hazard

  • May 15, 2017

    Recall date:  May 11, 2017

    Type of communication:  Consumer Product Recall

    Subcategory:  Tools and Electrical Products

    Source of recall:  Health Canada

    Issue:  Fire Hazard

    Audience:  General Public

    Identification number:  RA-63234

    Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Carrier Corporation

    Product Description:  This recall involves 2, 3, 4 and 5 ton sizes of certain Carrier Greenspeedand Bryant Evolution Extreme™ brand name residential variable speed heat pump units. The units are used for cooling and heating of residential homes.

    The following model names, and serial numbers are affected by the recall:
    Model Name  Model Numbers Serial Numbers
    Carrier Greenspeed™ 25VNA024A0030040 1811E08513 – 2414E17187
    2414E17207 - 2414E17208
    2414E17214 - 2414E17215
    3714E10070 - 3714E10101
    25VNA036A0030040 1811E09201 – 2214E24720
    2414E22945 - 2414E22946
    2614E25193 - 2614E25196
    2614E25199 - 2614E25209
    2614E25215 - 2614E25231
    2614E25233 - 2614E25239
    2614E25241 - 2614E25288
    4114E21813 – 4114E21816
    4314E15240 – 4314E15242
    4314E15244 - 4314E15245
    25VNA048A0030040 1811E10177 – 2314E01173
    2314E01176 - 2314E01178
    2314E01181 - 2314E01185
    2314E01209 - 2314E01212
    2314E01214 - 2314E01221
    2314E01223 - 2314E01230
    2314E01235 - 2314E01242
    2314E01247 - 2414E24313
    2414E24315 - 2414E24316
    2414E24318 - 2414E24321
    2414E24348 - 2414E24349
    2414E24351 - 2414E24353
    2414E24355 - 2414E24368
    2414E24370 - 2414E24381
    2714E14174 - 2714E14175
    25VNA060A0030040 1811E10865 – 2314E02912
    2314E02931 - 2314E02932
    2314E02934 - 2314E02935
    2414E25877 - 2414E25878
    2614E24485 - 2614E24492
    2614E24498 - 2614E24519
    2714E15210 - 2714E15237
    2914E16185 3014E15299 - 3014E15300
    Bryant Evolution Extreme™ 280ANV024000EAAA 0412E99277 – 2014E17376
    280ANV036000EAAA 0412E99278 – 2114E21982
    2614E25961 - 2614E25992
    280ANV048000EAAA 0412E99279 – 2314E03648
    2614E23031 - 2614E23060
    2714E16647 - 2714E16675
    280ANV060000EAAA 0412E99280 – 2314E04425
    2314E04427 - 2314E04429
    2314E04431 - 2314E04433
    2314E04438 - 2314E04440
    2614E24199 - 2614E24200
    2714E17386 - 2714E17387


    The product’s model number and serial number can be found on the unit nameplate (or rating plate) located on the side of the unit's exterior. On the Bryant unit, there is a label on top of the unit that reads "Bryant Evolution System."

    Hazard identified:

    The capacitors in the control board may stop working causing the unit to overheat, posing a fire hazard.

    As of May 2, 2017, Carrier Corporation has received 3 reports of the heat pumps overheating in Canada, no reports of injuries or fires.In the United States, Carrier Corporation has received 38 reports of the heat pumps overheating, and no reports of injuries or fires.

    Number sold:

    Approximately 2,000 units of the affected products were sold in Canada and approximately 23,300 units were sold in the United States.

    Time period sold:

    The recalled products were distributed in Canada between June 2011 and February 2015 and sold in the United States between June 2011 and August 2016.

    Place of origin:

    Manufactured in the United States.


    Carrier Corporation
    Jupiter, Florida

    What you should do:

    Consumers should contact Carrier or Bryant for instructions on getting a free replacement fuse board installed by authorized Carrier or Bryant technicians.

    For more information, consumers may contact Carrier or Bryant at 1-844-864-8233, from 8:00 a.m to 5:00 p.m. ET, or online on the Carrier or Bryant websites and then click on "Product Safety Recall" for more information.

    Consumers may view the release by the US CPSC on the Commission's website.

    Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

    Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

    This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.

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